Privacy policy

Last Updated: March 2025

The Unicorn Soap Company Pty Ltd ("we", "us", "our") is committed to protecting your personal information and ensuring compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding our services.

By using our Site and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on the Site with an updated "Last Updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

2. How We Collect Personal Information

We collect personal information directly from you, automatically when you interact with our Site, and from third parties. The types of personal information we collect may include:

A. Information You Provide Directly

  • Contact Details: Name, email address, phone number, shipping and billing address.
  • Order Information: Purchase details, payment confirmation, order history, shipping preferences.
  • Customer Support Information: Any personal details included in messages you send to us.

B. Information We Collect Automatically

  • Usage Data: IP address, browser type, device identifiers, and browsing behavior.
  • Cookies and Tracking Technologies: We use cookies to enhance functionality, improve your experience, and analyze site traffic. You can manage cookie preferences through your browser settings.

C. Information from Third Parties

  • Payment processors for secure transactions.
  • Shipping carriers for order fulfillment.
  • Marketing and advertising partners to provide relevant offers.
  • Shopify and other eCommerce platforms for site functionality and analytics.

3. How We Use Your Personal Information

  • Process and fulfill orders, including payment processing and shipping.
  • Provide customer support and respond to inquiries.
  • Improve our services, products, and user experience.
  • Send promotional emails and marketing communications (you can opt-out at any time).
  • Protect against fraud, unauthorised transactions, and legal compliance.
  • Comply with legal obligations and regulatory requirements.

4. How We Disclose Your Personal Information

  • Service Providers: To third-party vendors who assist with payment processing, shipping, IT support, marketing, and analytics.
  • Legal Compliance: When required by law, court orders, or to protect our legal rights.
  • Business Transactions: If we merge, sell, or transfer part of our business, your information may be shared with relevant parties.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Security and Retention of Your Information

We take reasonable steps to secure your personal information against unauthorised access, alteration, or misuse. However, no data transmission over the internet can be guaranteed as completely secure. We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

  • Access Your Information: Request details of the personal information we hold about you.
  • Correct Your Information: Update or correct any inaccurate or outdated information.
  • Request Deletion: Ask for your personal information to be deleted, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by using the link in our emails.

7. Children’s Data

Our Site and services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us for removal.

8. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review third-party privacy policies before providing any personal data.

9. International Data Transfers

Your personal information may be transferred and stored outside Australia, including in countries where data protection laws may differ. By using our services, you consent to such transfers in accordance with this Privacy Policy.

10. Contact Us

If you have questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us at:

The Unicorn Soap Company Pty Ltd
Suite 3/1 Hardner Road
Mount Waverley, Victoria 3149
Email: clean@unicornsoap.co

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.